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FAQ // Customer Portal

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The Sierra Circuits Customer Portal

What is the Sierra Circuits customer portal?

Our customer portal is a self-service portal providing an online communication channel between Sierra Circuits and customers. It enables customers to maintain their profiles, address book, change their password, and track their order history and any communication while order is in process.

Tracking Orders

Can I see the live status of my project?

Yes, you can check the live status on the “Project Details” page by accessing the “Order Status” tab.

What is Sierra Project or SPX#?

Your Sierra Project number (e.g., SPX12345) identifies the specific project folder associated with your Turnkey PRO order. The Project Folder is where you will be able to view and resolve issues we found in running DFM and DFA checks, see previous events, and change settings and request changes.

How can I access Sierra Projects?

A Sierra Project or SPX# will be generated after a qualifying order is placed. The customer will receive an alert email notifying them that an SPX has been created for their order. The customer can click on this link to auto-login or visit our website to log into their account and access a particular Sierra Project.

How do I know if there are any open issues with my project?

Anytime Sierra Circuits engineers publish issues in the project, the system will generate an alert email to inform the customer. The customer can click on the SPX or Issue link provided in the email to auto-login or visit our website to log into their account and add a resolution.

Who will get notified when a project or an issue is created?

Sierra Circuits sends out email notifications to all of the members included in the notification list with a primary role when there is an open project or an issue is created.

The customer can manage their notification list from the Project Settings page in SPX#/Sierra Project or they can request that the sales person make a change to their Notification List. The customer can also review their notification history and event log on the Project Settings page.

Project Sharing

Can I forward this SPX or Issue link to other team members?

Yes, you can forward this link to the person who can provide issue resolution. A secondary person needs to provide their information in order to be able to access this project.
We also have share option in your Notifications list. The customer can enter the Engineer’s information to access the Shared Project even if you do not have a Sierra Circuits Account.

Making Changes to an Active Project

How do I request a change in my project?

You can create a change request on the Issue Page. Click on “Create Change Request”, enter the details of the change request, and attach files if any.

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